EmiratesHR provides Anglo-Gulf Trade Bank a digital solution, eliminating manual processes, increasing productivity

The client experience was honestly outstanding, and we could not be happier with the team. NOC’S, STL, Payslips are no longer manual and have reduced from an average of 3 days to under an hour, and payroll, flights, EOSB calculations have been significantly faster and 100% accurate
Layla Van Rooyen - Employee Experience Manager
Layla Van Rooyen - Employee Experience Manager
2019
United Arab Emirates
40

Challenge.

Anglo-Gulf Trade Bank was born through a collaborative venture between AGTB Holdings Limited, a Rowland family-controlled company, and Mubadala Investment Company. Headquartered in Abu Dhabi, United Arab Emirates, AGTB is strategically located in the innovation-friendly environment of the Abu Dhabi Global Market and positioned to take advantage of the UAE’s role as a global trade hub. Across the UAE, AGTB have 40 employees and growing.

Layla Van Rooyen, Employee Experience Manager at Anglo-Gulf Trade Bank, explains “We had been looking for a replacement for a U.S based HR software platform we were using due to their inability to adapt with UAE workweeks etc. This created issues regarding leave. We were unable to add documents regarding visa processing. There was also limited mobile functionality on the previous platform which meant it was not actively used by our staff”.

“Trends in the industry such as flexible working and stacking leave to ensure small teams are able to function optimally meant that we required a platform that was easy to use for leave requests. We also had limited ability of tracking End of Service Benefits, payroll and flights which enabled a digital solution to a previously manual process.”

“We were looking for something that is easy to use and has a clean interface and a mobile app. Although we were not looking specifically for payroll and EOSB functionality, that was the feature that led us to choose EmiratesHR as a platform”.

Solution.

In November 2019, Anglo-Gulf Trade Bank chose EmiratesHR to streamline daily HR tasks, specifically leave management which has transformed manual processes into a digital solution, while increasing productivity.

“The cost was the factor that allowed a faster procurement process, as all companies require medical insurance and our previous brokerage, we were having issues with. The timing of renewal of policy, and the smooth transition was excellent. The region-specific visa and insurance were the stand-out for this solution” Says Layla.

“The team were AMAZING. The team uploaded all staff documentation and historical leave in record time. They were there every step of the way and any questions were immediately answered and resolved. The client experience was honestly outstanding, and we could not be happier with the team, and that includes the insurance team who have personally handled our complex scenario too”.

Layla says “Since implementation, the system has been an immense help during the transition to WFH during COVID-19 as it allowed easy NOC/movement letters to be issued. It has also allowed us to proactively monitor leave for the remainder of the year to ensure an even spread of future leave. The insurance details are easily available (including our Employee Assistance Program) and this has allowed for staff to access information without individual requests and questions coming through to HR.”

“NOC’S, STL, Payslips are no longer manual and have reduced from an average of 3 days to under an hour, and payroll, flights, EOSB calculations have been significantly faster and 100% accurate”

“Overall, the whole team at EmiratesHR have been phenomenal. The personal touch and continuous involvement even from the COO has allowed the implementation to be seamless and immensely successful. The focus on regional aspects such as flight accrual and visa processing has meant that HR could become more than an administrative function and focus on org development to a greater extent. The amount of customization for specific company policies (e.g. our non-standard leave policy) has meant that we can accurately track actual data instead of having to manually log differences.” Concludes Layla Van Rooyen, Employee Experience Manager at Anglo-Gulf Trade Bank.
Solution

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